Refund Policy

Effective Date: November 11, 2026 Last Updated: November 11, 2026

At United App Solutions, we are committed to delivering high-quality mobile app development services. We understand that circumstances can change, and we have established this Refund Policy to be fair and transparent for all parties.

1. General Policy

All payments made to United App Solutions are subject to the terms outlined in your signed project agreement or proposal. This Refund Policy supplements — and in the event of a conflict, is superseded by — the specific terms in your individual contract.

2. Refund Eligibility

2.1 Eligible for Refund

You may be eligible for a full or partial refund under the following conditions:

Project not yet started: If you cancel your project before any work has commenced, you are entitled to a full refund of any upfront deposit, minus a 5% administrative processing fee.
Significant scope failure: If United App Solutions fails to deliver the agreed-upon core deliverables as defined in the project scope document, and the issue cannot be resolved within a reasonable remediation period (typically 14 business days), a partial or full refund may be issued at our discretion.
Duplicate payment: If you were charged more than once for the same service due to a billing error, the duplicate charge will be refunded in full within 5–7 business days.

2.2 Not Eligible for Refund

The following situations are not eligible for a refund:

Work already completed and delivered, including design mockups, wireframes, code, or any other deliverable accepted by the client.
Milestone payments for phases that have been completed and approved by the client.
Requests made after 30 days from the final project delivery date.
Dissatisfaction with the final product due to reasons outside the agreed project scope.
Delays caused by the client, including failure to provide required content, feedback, or approvals in a timely manner.
Change-of-mind cancellations after development work has begun.

3. Milestone-Based Projects

Most United App Solutions projects are structured around milestones. Payments tied to a specific milestone are non-refundable once that milestone has been delivered and approved. If you wish to cancel a project mid-development:

All completed and approved milestones are non-refundable.
Work in progress at the time of cancellation will be billed at a pro-rated hourly rate based on time invested.
Any remaining balance from future milestones will not be charged.

4. Cancellation Process

To cancel a project or request a refund, you must notify us in writing by emailing unitedappsolutions@gmail.com with the subject line "Project Cancellation / Refund Request". Your request must include:

Your full name and company name (if applicable)
Your project name or reference number
The reason for cancellation or refund request
The amount you believe is refundable and your justification

We will acknowledge your request within 2 business days and provide a written decision within 10 business days.

5. Refund Processing

Approved refunds will be processed using the original payment method. Please allow:

Credit/debit card payments: 5–10 business days to appear on your statement
Bank transfers (ACH/wire): 3–7 business days
Other payment methods: Timing may vary; we will notify you of the expected timeline

United App Solutions is not responsible for delays caused by your bank or payment processor.

6. Disputes

If you believe a charge was made in error or you are unsatisfied with our refund decision, please contact us directly before initiating a chargeback with your bank or payment provider. Chargebacks initiated without first contacting us may result in suspension of services and additional fees as outlined in your project agreement.

7. Modifications to This Policy

United App Solutions reserves the right to update or modify this Refund Policy at any time. Changes will be posted on this page with an updated effective date. Continued use of our services after any changes constitutes your acceptance of the revised policy.

8. Contact Us

For refund requests, questions, or concerns regarding this policy, please contact us:

United App Solutions Email: unitedappsolutions@gmail.com Website: unitedappsolutions.com

We are committed to resolving all concerns promptly and fairly.